Payment Policy

1. Accepted Payment Methods

At Cozynestory, we accept major secure payment methods at checkout, including:

Visa
Mastercard
American Express
Discover
PayPal
Shop Pay, Apple Pay, Google Pay, or other express checkout options where available

Available payment methods may vary depending on your location, device, order details, and the payment options shown at checkout.

2. When You Are Charged

Payment is due at the time you place your order. Depending on your selected payment method and provider, your payment may be charged immediately or first authorized and then captured shortly after your order is confirmed.

Any applicable taxes, shipping fees, discounts, and order totals will be shown before you complete your purchase.

3. Payment Security

Our checkout is processed through secure and trusted payment providers. We do not store full credit card numbers or full payment card details on our website.

Where applicable, payment information is encrypted and transmitted using industry-standard security measures.

4. Failed or Declined Payments

If your payment is declined, unauthorized, expired, or cannot be processed, your order will not be completed.

You may try another payment method or contact your bank, card issuer, or payment provider for assistance.

5. Fraud Prevention

To help protect customers and prevent fraud, unauthorized transactions, and abuse, we may review, hold, or cancel orders that appear suspicious or contain unusual billing, payment, or shipping information.

We may request additional verification before processing certain orders.

6. Pricing or Technical Errors

We make reasonable efforts to keep pricing, product details, discounts, and checkout information accurate. However, errors may occasionally occur.

If a pricing, payment, discount, or technical error affects your order, we reserve the right to cancel the order and issue a refund if payment has already been collected.

7. Chargebacks and Payment Disputes

If you believe you were charged incorrectly, please contact us first so we can review the issue and help resolve it as quickly as possible.

8. Contact Information

Brand Name: Cozynestory
Email: support@cozynestory.com
Phone: +1 502-530-5530
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)
Address: 3500 Warwick Dr APT 27, Lexington, KY 40517, United States