Terms & Conditions

1. Acceptance of Terms

By accessing our website, using our services, or placing an order through Cozynestory, you agree to these Terms & Conditions and our related policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy.

If you do not agree with these Terms, please do not use our website.

2. Business Information

Brand Name: Cozynestory
Email: support@cozynestory.com
Phone: +1 502-530-5530
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)
Address: 3500 Warwick Dr APT 27, Lexington, KY 40517, United States

3. Use of the Website

You agree not to:

Use the website for unlawful purposes
Submit false, misleading, or fraudulent information
Interfere with the website’s operation, security, or checkout process
Abuse returns, refunds, chargebacks, discount codes, or promotions
Copy, scrape, reproduce, or misuse website content without permission
Attempt unauthorized access to any part of the website or related systems

We reserve the right to refuse service, limit access, cancel orders, or take appropriate action where misuse is suspected.

4. Product Information and Availability

We make reasonable efforts to ensure product descriptions, pricing, images, availability, and details are accurate. However, errors may occasionally occur.

Product images are for illustrative purposes and may vary slightly due to screen settings, lighting, manufacturing updates, packaging changes, or product variations.

We reserve the right to correct errors, update information, limit quantities, or cancel affected orders where necessary.

5. Pricing

All prices displayed on our website are shown in the currency indicated on the site or at checkout.

Taxes, shipping fees, discounts, and any other applicable charges will be displayed before you complete your purchase.

6. Orders and Payments

All orders are subject to acceptance, payment verification, and product availability.

We may refuse, hold, or cancel an order for reasons including:

Suspected fraud
Payment issues
Product unavailability
Pricing or technical errors
Incomplete or inaccurate customer information
Unusual billing or shipping information

If payment has already been captured for a canceled order, we will issue a refund to the original payment method.

7. Shipping and Delivery

Shipping options, delivery estimates, and any applicable shipping charges are shown at checkout or disclosed before you complete your purchase.

Delivery times are estimates only and may be affected by factors outside our control, including carrier delays, weather, holidays, peak periods, or incorrect shipping information.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights that may apply under applicable law.

9. Customer Responsibilities

Customers are responsible for providing accurate order information, including name, email address, phone number, billing address, and shipping address.

Cozynestory is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

10. Intellectual Property

All content on this website, including text, graphics, logos, icons, images, product listings, layout, design elements, and branding, is owned by or licensed to Cozynestory and may not be copied, reproduced, distributed, or used without prior written permission.

11. Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers, shipping providers, or services. We are not responsible for the content, terms, privacy practices, or actions of those third parties.

12. Disclaimer

This website and its content are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free of harmful components.

13. Limitation of Liability

To the fullest extent permitted by law, Cozynestory shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our website, products, delivery services, payment providers, or third-party services.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Governing Law

These Terms are governed by the laws of the State of Kentucky and applicable laws of the United States, without prejudice to any mandatory consumer protection rights that may apply under applicable law.