Shipping Policy

At Cozynestory, we aim to process and deliver orders as efficiently as possible.

1. Shipping Area

We currently ship orders within the United States.

At this time, we do not offer international shipping.

2. Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, DHL, or other trusted delivery partners depending on the delivery destination, parcel size, product type, and carrier availability.

The carrier name and tracking details will be provided in the shipping confirmation email after dispatch where tracking is available.

3. Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays are usually processed on the next business day.

4. Delivery Time

Estimated standard delivery time is typically 5–7 business days after dispatch, depending on the delivery address, selected shipping method, and carrier service.

Delivery times are estimates only and are not guaranteed.

5. Shipping Costs

We offer free shipping all over the United States.

6. Order Tracking

Where tracking is available, we will send tracking details after your order has been dispatched.

Please allow a short time for the tracking status to update after the tracking number is issued.

7. Delivery Delays

Delays may occur due to factors outside our control, including:

Carrier disruptions
Severe weather
Public holidays
Peak shopping periods
Incorrect or incomplete shipping information
Customs or regional delivery restrictions where applicable

If there is a significant delay with your order, please contact us and we will do our best to assist you.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

Cozynestory is not responsible for delays, failed deliveries, lost parcels, or extra costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@cozynestory.com. We will try to help, but we cannot guarantee changes once an order has been processed or shipped.

9. Failed Delivery or Uncollected Parcels

If a parcel is returned to us because delivery could not be completed, was refused, or was not collected, we may contact you to arrange re-delivery.

Additional shipping charges may apply.

10. Damaged or Missing Deliveries

If your order arrives damaged, or if you believe your package is missing, please contact us promptly at support@cozynestory.com with your order number and photos where available.

We will review the issue and assist with the next steps.

11. Contact Information

Brand Name: Cozynestory
Email: support@cozynestory.com
Phone: +1 502-530-5530
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)
Address: 3500 Warwick Dr APT 27, Lexington, KY 40517, United States