Privacy Policy

1. Introduction

Cozynestory (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, contact us, or interact with our services.

2. Information We Collect

We may collect the following categories of personal information:

Name
Email address
Phone number
Billing address
Shipping address
Order and transaction details
Customer service messages and other communications
Device and browser information, including IP address and usage data
Cookie and similar tracking data
Payment-related information processed by our payment providers

3. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Provide customer support and respond to inquiries
Send order confirmations, shipping updates, delivery updates, and service-related messages
Improve our website, products, services, and customer experience
Prevent fraud, abuse, unauthorized activity, and security issues
Comply with legal, tax, accounting, and regulatory obligations
Send marketing communications where permitted by law or where you have consented

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may process personal information based on:

Performance of a contract
Compliance with a legal obligation
Our legitimate business interests
Your consent

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

Payment processors
Shipping and delivery providers
Website hosting and ecommerce platform providers
Email and customer communication providers
Analytics and fraud-prevention providers
Marketing service providers where permitted
Legal, regulatory, tax, accounting, or law-enforcement authorities where required by law

6. Shopify and Third-Party Services

Our store may be hosted and operated using Shopify and related third-party apps or services. These service providers may process personal information as needed to operate the website, process payments, manage checkout, fulfill orders, provide analytics, or support customer service.

7. International Data Transfers

Your information may be processed or stored in countries other than your own. Where required, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal information.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, legal compliance, tax and accounting records, dispute resolution, fraud prevention, and enforcement of our agreements.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to:

Keep the website and checkout functioning properly
Remember preferences
Measure traffic and site performance
Improve security and fraud prevention
Support analytics and marketing where permitted

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate personal information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Lodge a complaint with a competent privacy authority

To exercise privacy rights, contact us at support@cozynestory.com.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

12. Third-Party Links

Our website may contain links to third-party websites, apps, payment providers, or services. We are not responsible for the privacy practices, policies, or content of those third parties.

13. Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children where parental or guardian consent is required by applicable law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

15. Contact Information

Brand Name: Cozynestory
Email: support@cozynestory.com
Phone: +1 502-530-5530
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)
Address: 3500 Warwick Dr APT 27, Lexington, KY 40517, United States